Sierra Appliance Repair Suwanee respects your privacy. This privacy policy explains how we collect, use, disclose, and protect information you provide when you visit our website, submit a service request form that is sent to us via email, or contact us by phone. The website is primarily informational and does not process payments or store credit card information. By contacting us or using the website, you acknowledge and agree to the following terms: we and our partners may contact you by phone, email, or text for service-related purposes; your information may be shared with trusted partners for operational and service needs; non-personal browsing data may be collected through cookies or web beacons to improve your experience; and you may be bound by the dispute resolution terms described in this policy.

Information we collect: We may collect personal information that you provide when you submit the service request form or call us. This may include your name, contact details, and information about the service you seek. We may also collect non-personal information automatically as you browse the site, including browser type, device information, IP address, and pages visited. We do not process or store payment information on this site, and there are no transactions or credit card data processed.

How we use information: We use the information you provide to respond to your inquiries, to schedule and perform service requests, and to communicate with you about service-related matters. We may also use your information to maintain records, improve our website and services, and comply with applicable laws and regulations. If you provided consent in submitting a service request or contacting us, we may contact you by phone, email, or text for service-related purposes.

Sharing of information: We may share your information with trusted partners for operational and service needs related to the requests you make or the services we provide. This may include service providers and partners who assist with dispatch, scheduling, or delivering service. We require those partners to protect your information and to use it only for the purpose of providing services to you. We do not sell or lease your personal information to third parties for their marketing purposes. We may also disclose information as required by law or to respond to legal processes.

Cookies and tracking technologies: We may use cookies and web beacons to collect non-personal information about your use of the site and to improve your user experience. Non-personal browsing data may include information such as browser type, pages visited, and other anonymous usage data. You may manage cookies through your browser settings, and disabling cookies may affect site functionality.

Data security: We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no security system is perfect, and we cannot guarantee absolute security. You acknowledge and accept that you transmit information at your own risk.

Dispute resolution and limitation of liability: By using the website or submitting a service request, you waive your right to sue or take any legal action beyond direct negotiation with Sierra Appliance Repair Suwanee for disputes related to the website or services. The maximum compensation for any claims arising out of or related to the website or services is limited to $100, and you will bear your own legal fees and expenses in the event of any dispute. These terms apply to disputes in any jurisdiction to the extent permitted by applicable law.

Opt-out and communications: If you wish to opt out of future communications from Sierra Appliance Repair Suwanee or its trusted partners, you may contact us by calling (678) 212-9760. You may request to stop receiving calls, emails, or texts related to service matters by this method. Opting out will not affect the processing of existing service requests or inquiries already in progress, as applicable.

Policy updates: We may update this privacy policy from time to time. When we make material changes, we will post the updated policy on this site and update the effective date. Your continued use of the site or submission of service requests after changes constitutes your acceptance of the revised policy.

Governing law: This policy is governed by the laws of the United States. Where applicable, state law may apply. By using the site, you agree to comply with all applicable laws and regulations and to resolve any disputes in accordance with this policy.

Questions about this policy: For questions about this privacy policy, or to exercise opt-out requests, contact the opt-out phone number provided above: (678) 212-9760.